ToyBuilder Labs is committed to shipping your order quickly and accurately. We make our best effort to ship all orders on the same-day they are received for ordered received before 4 pm Pacific time but occasionally we are not able to get them out on the same day.
For orders over 13 ounces (all of our filament) our standard shipping is done by USPS Priority Mail or FedEx Ground. For orders under 13 ounces we generally ship them by USPS First-Class Mail with tracking. USPS First-Class Mail and Priority Mail are generally delivered by the USPS within 3 days, but we have seen orders take as long as a week to be delivered in unusual circumstances. This delay in delivery time is out of our control but we are happy to send positive vibes while you are waiting ;)
At checkout we also offer options to ship via UPS and FedEx and the shipping times for these carriers are generally more precise, but again, out of our control, and we will send the good vibes. Please note that we have an earlier cutoff for UPS and FedEx. For Ground orders the cutoff is 3 pm Pacific time, for Air orders the cutoff is 2 pm Pacific time. If you place your order after this time and would like us to ship it the same day, give us a call at 626-808-4010 and we will do our best to get it out for you!
For International Shipping, we offer USPS, UPS and FedEx real-time carrier calculated rates. Please note, USPS is much less expensive for international shipping but we have had packages go missing with the local post offices in several countries. If you choose USPS shipping and your package is not delivered we will do our best to help you locate it but we will not be able to refund your order if it is lost by your country's postal service.
Exclusions: Please note that 3D printers are not eligible for free shipping. A separate shipping charges will be calculated, based on the specifics of your order.
If you have any concerns about where your package is, please contact us, and we will do our best to help you locate it!